Payment & Delivery Terms

Last updated: September 24, 2026

Full Payment Required

All orders must be paid in full at the time of checkout through Maya. Accepted payment methods include credit/debit cards, e-wallets, and QR Ph — which lets you pay using GCash or most other participating banking and e-wallet apps by scanning the QR code. We do not accept cash on delivery or partial payments. Your order is only confirmed once payment has been successfully received.

Delivery Fee

The delivery fee is separate from your item subtotal and depends on the delivery area you select when ordering. Fees are set per area/city and are shown to you before you complete payment, so you always know the full amount you'll be charged.

Delivery fees may change from time to time as we adjust for different areas — the fee shown at checkout at the time you place your order is the fee that applies to that order.

Order Confirmation & Preparation

Once payment is confirmed, we begin preparing your order for your selected delivery date and time. Delivery times are estimates — please allow some flexibility, especially during peak seasons and holidays.

Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible through our Contact Us page or via phone/Viber. Once preparation has started, changes or cancellations may no longer be possible.

Refunds

If there's an issue with your order (wrong items, quality concerns, non-delivery), please contact us within 24 hours so we can make it right. Refunds, if applicable, are handled case-by-case and issued back to your original Maya payment method.

Accuracy of Delivery Details

Please make sure your delivery address, contact number, and delivery area are accurate and complete. We're not responsible for delays or non-delivery caused by incorrect or incomplete information provided at checkout.

Questions

For anything not covered here, reach us at order@foodtrayscebu.com or through our Contact Us page.